Something wrong with your order? We want to help make it right. Read through our refund and returns policy.
Contact us any time before your order ships. Once it has been dispatched we cannot cancel it.
Contact us within 48 hours of delivery. Keep the packaging and take a photo if you can.
All sales are final unless we confirm an issue. Reach out and we will review it.
Explore by Section:
Terms of Sale · Product Orders · Refunds & Replacements · Cancellations & Changes · Customer Service · Contact & Hours
Please carefully read the Terms of Use in their entirety before using the Website. If you do not agree to the Terms, then please do not use the Website and please do not order any products.
Thank you for your Carol’s Cookies purchase. We are excited to have you as a Carol’s Cookies customer.
The Terms of Sale apply to you and us when you purchase a Product from Carol’s Cookies. Please read the Terms of Sale carefully and if you place an order for Products through this Website, you are agreeing to and are bound by both the Terms of Sale and our Terms of Use.
We do not ship to addresses located outside of the United States and we do not sell any of our Products to persons under the age of 18. If you are under the age of 18, you must purchase Products only with the involvement of a parent or legal guardian.
By presenting the Products on the Website, Carol’s Cookies is presenting an opportunity for you to submit offers that are binding on you. The order confirmation automatically sent by Carol’s Cookies by email does not give rise to a binding contract of sale. A contract of sale only arises when Carol’s Cookies ships the Products.
The Terms in effect at the time you place an order for our Products will apply. By transmitting an order, you confirm you have read the Terms and agree to and accept them without reservation.
We reserve the right to make changes to the Terms from time to time, and any such changes will apply to future orders. If any provision set forth in the Terms is not enforceable, it will not affect any other provision.
If you wish to purchase Products on this Website, you will be asked to supply certain information applicable to your purchase, including, without limitation, credit card and other payment information to Carol’s Cookies third party payment processor and shipping information to Carol’s Cookies or its third party shipping provider.
You understand that any such information will be treated by Carol’s Cookies in the manner described in its Privacy Policy, and by such third party providers in the manner described in such third party providers’ privacy policies.
You represent that all information that you provide to Carol’s Cookies and to such third party providers will be accurate, current, and complete, and you acknowledge that Carol’s Cookies may share information about your transaction and about you with other companies for the purpose of transaction processing, shipping and fraud prevention in accordance with our Privacy Policy.
All items are subject to availability and we reserve the right to impose quantity limits on any order, to reject all or part of an order and to discontinue Products without notice, even if you have already placed your order. UNLESS OTHERWISE INDICATED, ALL SALES ARE FINAL AND NON-REFUNDABLE.
To the fullest extent permitted by law, Carol’s Cookies may, in its sole discretion, choose to cancel your order in certain circumstances, even if you received an automated confirmation (for example, when information on the Website is found to be inaccurate or when we suspect the request is fraudulent). If Products you ordered are out of stock, we will notify via email and either cancel your order or provide you with a refund.
All Products and Services are at all times subject to the disclaimers contained in the Terms.
If you are not satisfied with any Products received, please contact Carol’s Cookies customer service at info@carolscookies.com or (847) 831-4500.
All sales of Products are final unless Carol’s Cookies, in its sole discretion, confirms an issue that is brought to Carol’s Cookies attention within 48 hours of delivery for damaged arrivals, or within 24 hours of the date the order is placed for other issues, that would entitle you to a refund or replacement Product.
In the case of refunds, we will carry out the reimbursement using the same means of payment as you used for the initial transaction within 5 to 7 business days of approval. We may withhold reimbursement until you have supplied evidence of the issue with the Products, including photos, tracking information and reference number.
If you wish to cancel or change your order, you must contact Carol’s Cookies by phone at (847) 831-4500 or by email at info@carolscookies.com prior to dispatch date. Changes or order cancellations cannot be made after the dispatch date.
If you have any problems with your order, please contact our customer service team, who are ready to help you and answer your questions by email at info@carolscookies.com or by phone at (847) 831-4500. In the event that our customer service team is not able to resolve your concern, by using this Website, you agree that all claims arising out of or relating to any Products or Services purchased from Carol’s Cookies will be entirely resolved through binding individual arbitration, rather than in court in accordance with the terms described in Section 17 of the Terms of Use.
Our team in Northbrook handles order questions directly. Whether a package arrived damaged, you need to change a delivery date, or you are not sure what shipped, reach out and we will sort it.
Have this ready when you contact us:
We do our best to respond within one business day.