Refund and Returns Policy
Last Updated: January 1, 2021
CAROL’S COOKIES TERMS OF SALE (“TERMS OF SALE”)
We do not ship to addresses located outside of the United States and we do not sell any of our Products to persons under the age of 18. If you are under the age of 18, you must purchase Products only with the involvement of a parent or legal guardian.
By presenting the Products on the Website, Carol’s Cookies is presenting an opportunity for you to submit offers that are binding on you. The order confirmation automatically sent by Carol’s Cookies by email does not give rise to a binding contract of sale. A contract of sale only arises when Carol’s Cookies ships the Products. The Terms in effect at the time you place an order for our Products will apply. By transmitting an order, you confirm you have read the Terms and agree to and accept them without reservation. We reserve the right to make changes to the Terms from time to time, and any such changes will apply to future orders. If any provision set forth in the Terms is not enforceable, it will not affect any other provision.
All items are subject to availability and we reserve the right to impose quantity limits on any order, to reject all or part of an order and to discontinue Products without notice, even if you have already placed your order. UNLESS OTHERWISE INDICATED, ALL SALES ARE FINAL AND NON-REFUNDABLE.
To the fullest extent permitted by law, Carol’s Cookies may, in its sole discretion, choose to cancel your order in certain circumstances, even if you received an automated confirmation (for example, when information on the Website is found to be inaccurate or when we suspect the request is fraudulent). If Products you ordered are out of stock, we will notify via email and either cancel your order or provide you with a refund.
All Products and Services are at all times subject to the disclaimers contained in the Terms.
Refunds; Product Replacement
If you are not satisfied with any Products received, please contact Carols’ Cookies customer service at firstname.lastname@example.org or call (847) 835-4500. All sales of Products are final unless Carol’s Cookies, in its sole discretion, confirms an issue that is brought to Carol’s Cookies attention within 24 hours of the date that the order is placed, that would entitle you to a refund or replacement Product. In the case of refunds, we will carry out the reimbursement using the same means of payment as you used for the initial transaction. We may withhold reimbursement until you have supplied evidence of the issue with the Products, including photos, tracking information and reference number.
Order Changes and Cancellations
If you wish to cancel or change your order, you must contact Carol’s Cookies, by phone at (847) 831-4500 or by email at email@example.com prior to dispatch date. Change or order cancellations cannot be made after dispatch date.