FAQs

Cookie storage & care

Question:
How do I keep your cookies fresh?
Answer:
Everything we bake is fresh-frozen. That means we are able to lock in the freshness after the cookies are baked. Carol’s Cookies can be frozen for up to 6 months before they start losing their freshness, and they actually can be refrozen twice during that 6-month timeframe as well. Please note that the cookies should only be stored frozen. Storing them in a cooler will dry them out more quickly. See our Care & Storage guide for more information.

Question:
What is the shelf life of your cookies?
Answer:
Each flavor varies a little from one to the other, but the range is between four and six days at room temperature. For example, the Toffee Chocolate Crunch Cookie will last about six days and the Chocolate Chip with Walnuts will dry out by the fourth day. Our Plant-Based Cookies (dairy free and egg free) will stay fresh for one week at room temperature. See our Care & Storage guide.

Cookie ingredients & flavors

Question:
Can you send me your recipe?
Answer:
Carol’s recipe is a family secret, silly. We have never divulged the special ingredients and techniques that make our cookies so incredibly unique. People have made many attempts to replicate our cookies. There are blogs that try to recreate our handmade delights. But, no luck yet…we are the only real Carol’s Cookies out there.

Question:
Can you send me your nutritional information?
Answer:
Please contact us directly by emailing our bakery at info@carolscookies.com regarding our nutritional information and we’ll be happy to send them to you.

Question:
Do you have allergen information available?
Answer:
You can check the ingredient lists and allergen information for each cookie flavor. We would like to note that our cookies are made in a facility that processes nuts.

Question:
Are your cookies all natural?
Answer:
Yes, our cookies are all natural. We use 100% pure butter, premium chocolate, unbleached flour, pure cane sugar and whole, farm-fresh eggs. Our White Chocolate Macadamia Nut is the only flavor in our line that is not 100% natural due to the white chocolate we use.

Question:
Any new flavors coming soon?
Answer:
We are always looking for a fresh recipe idea. We have created some winners like the Toffee Chocolate Crunch in recent years, and the Mini Candy Cookie has been a hit. We’re testing new recipes weekly, but we are always looking for new flavor combinations. If you have a fun recipe to suggest, please contact us here.

Custom cookie orders

Question:
Do you have an easier way to order larger quantities of gifts?
Answer:
Absolutely. Please access our order template for orders over 20 gifts. You can fill in your address information and email it back to us for faster service.

Question:
Do you give discounts for large-sized gift orders?
Answer:
We try to price our gifts as economically as possible, and we think they are very reasonably priced considering our products are all handmade and hand-packed. Price per pound, we have the best deal out there when you consider the fact that our Large Gift Box weighs 7 pounds! Please contact us about how we can help you save money on sending your gifts.

Question:
Can you include our logo on your packaging?
Answer:
Minimum order for customized gift boxes is 100 and minimum order for customized Coffee Cups is 72 pieces. There is a nominal screen charge for each logo and customized orders require you to prepay based on the quantity ordered. Please call our bakery directly for more details, or email us your information to info@carolscookies.com, or fill out the form here.

Question:
Do you decorate cookies with frosting, or can you make custom cookies for me?
Answer:
Sorry, we don’t customize the cookies in this way. We have tried doing shapes and frosting in the past, and it works better with shortbread bases and not the homemade type of cookies that we produce by hand.

Where to find Carol’s

Question:
Do you have your own retail stores?
Answer:
No, but we sell to upscale retail accounts, restaurants, caterers and select distributors throughout the United States. You can get more information on where to buy Carol’s Cookies here.

Question:
Do you sell any accounts on the east coast?
Answer:
We do have some accounts on the East Coast like Whole Foods Market in Washington, D.C., Virginia, Maryland, and Pennsylvania. We are very interested in growing in that territory and always open to suggestions for new stores that would love to carry our handmade cookies. Maybe we’ll pay you in cookies if you make the connection?

Question:
Do you sell any accounts on the west coast?
Answer:
Absolutely, we have a big following out West. We sell to accounts like Whole Foods Market in California, Colorado, Oregon, Arizona, Oregon and Washington. We also sell to upscale specialty stores like Whole Foods Market, Sprouts Farmers Market, New Seasons, Baron’s Marketplace, Nugget Market and QFC.

Carol’s questions

Question:
Do you offer bakery tours?
Answer:
Due to health department regulations, we are not able to offer bakery tours to the general public. We are a wholesale bakery. We do have a viewing window and offer free smells if you stop in for a pickup order though!

Question:
Do we have to worry about the safety of your products due to COVID-19?
Answer:
We follow the highest standards and protocol in the food industry. Our employees are monitored daily and temperatures are taken upon entry. We don’t allow any outside personnel, delivery drivers or customers inside of our office or production space. We execute strict social distancing rules and work in pods to prevent spread, and employees are at work stations for limited time periods to reduce exposure. We received a 95% in our latest third-party facility audit, and we have weekly training with our staff on food safety, workplace safety and sanitation procedures. CDC guidelines are also closely followed.

Question:
Is Carol cousins with my friend?
Answer:
Carol gets this a lot…A LOT! We hear this when we travel as far as California to do demos. Perhaps in one form of another, your friend may be related to Carol. Carol is from Saginaw, Michigan and went to University of Michigan. She has been living in Chicago for over 50 years. So maybe that will help fill in some of the holes for you in your friend’s family tree?