FAQ

Everything we bake is fresh-frozen so we are able to lock in the freshness after the cookies are baked. Carol’s Cookies can be frozen for up to 6 months before they start losing their freshness, and they actually can be refrozen twice during that 6-month timeframe as well. Please note that the cookies should only be stored frozen. Storing them in a cooler will dry them out more quickly.

Each flavor varies a little from one to the other, but the range is between four and six days at room temperature. For example, the Toffee Crunch Cookie will last about six days and the Chocolate Chip with Walnuts will dry out by the fourth day. Our Gluten Free Cookies will stay fresh for one week at room temperature. See our Care & Storage guide.

Due to health department regulations, we are not able to offer bakery tours to the general public. We are a wholesale bakery. We do have a viewing window and offer free smells if you stop in for a pickup order though!

No, but we sell to upscale retail accounts, restaurants, caterers and select distributors throughout the United States. You can get more information on where to buy Carol’s Cookies here.

Carol’s recipe is a family secret, silly. We have never divulged the special ingredients and techniques that make our cookies so incredibly unique. People have made many attempts to replicate our cookies. There are blogs that try to recreate our handmade delights. But, no luck yet…we are the only real Carol’s Cookies out there.

We are always looking for a fresh recipe idea. We have created some winners like the Toffee Crunch in recent years, and the Mini Candy Cookie has been a hit. We’re testing new recipes weekly, but we are always looking for new flavor combinations if you have a fun recipe to suggest?

We do have some accounts on the East Coast like Whole Foods Market in Washington, D.C., Virginia, Maryland, and Pennsylvania. We are very interested in growing in that territory and always open to suggestions for new stores that would love to carry our handmade cookies.

Absolutely, we have a big following out West. We sell to accounts like Whole Foods Market in California, Colorado, Oregon, Arizona, Oregon and Washington. We also sell to upscale specialty stores like Ghirardelli Chocolate Shops, Natural Grocers, Fred Meyer, AJ’s Fine Foods, Bristol Farms and New Leaf Markets.

Please contact us directly by emailing our bakery at [email protected] regarding our nutritional information and we’ll by happy to send them to you.

Yes, our cookies are all-natural. We use 100% pure butter, premium chocolate, unbleached flour, pure cane sugar and whole, farm-fresh eggs. Our White Chocolate Macadamia Nut is the only flavor in our line that is not 100% natural.

Carol gets this a lot…A LOT! We hear this when we travel as far as California to do demos. Perhaps in one form of another, your friend may be related to Carol. Carol is from Saginaw, Michigan and went to University of Michigan. She has been living in Chicago for over 50 years. So maybe that will help fill in some of the holes for you?

We try to price our gifts as economically as possible, and we think they are very reasonably priced considering our products are all handmade and hand-packed. Price per pound, we have the best deal out there when you consider the fact that our Large Gift Tin weighs 7 pounds! Please contact us about how we can help you save money on sending your gifts.

Sorry, we don’t customize the cookies in this way. We have tried doing shapes and frosting in the past, and it works better with shortbread bases and not the homemade type cookies we produce.

Absolutely. Please access our order template for orders over 20 gifts. You can populate it with your address information and email it back to us for faster service.

Minimum order for customized gift tins is 100 and minimum order for customized Coffee Cups is 72 pieces. There is a nominal screen charge for each logo and customized orders require you to prepay based on the quantity ordered. Please call our bakery directly for more details, or email us your information to [email protected]